Posts Tagged social media event
The ROI Defense of Social Media
Posted by Analisa in Social Media / Inbound Marketing on May 27th, 2010
On Wednesday May 19th, we had our 6th social media event at HyperArts. We began hosting these “mixers” or “meet-ups” almost exactly a year ago and we have always been amazed by how informative, interesting and fun they are each time. At each event we have invited local social media experts to come and share their strategies, advice and experiences with our guests. I actually met most of the people who have come to speak on social networks like Twitter or Facebook.
Since the beginning, the format of the events has been casual, with 2-3 presentations each night. But for this last gathering, I decided to try something new. First of all, I had 5 prospective guest speakers (from 4 organizations) that I wanted to invite, so the night would get really long if each one presented for 10-15 minutes plus questions. I remember attending a great discussion panel event at Razorfish in the city, and decided to give that setup a try. I knew that everyone would have great things to share, since each organization that I invited really understands the importance of community (not selling) on social networks. Our fabulous guests included:
- Ellen Seebold of Seebold Marketing Communications
- Adam Rozan of the Oakland Museum of California
- Andy Murdock and Rana Freedman of Lonely Planet
- Elisa Williams of the Oakland Visitors Bureau
Negative Feedback is a GOOD Thing?
Posted by Analisa in Social Media / Inbound Marketing on October 23rd, 2009

I read a blog post from Ignite Social Media this morning, “How to Handle Negative Reviews” and it reminded me of a topic from last night’s social media event here at HyperArts…Tisha from Numi Tea brought up the topic of negative comments on their Facebook page and it started a lengthy discussion of the actual benefits of a negative post on a social media site.
Ignite points out that on some sites like Yelp or TripAdviser, the business or organization does not have the opportunity to respond to negative reviews. But if a complaint is made via Twitter, or Facebook or a blog comment, there are several ways to turn that negativity into something beneficial for both parties involved.


