Posts Tagged Numi Tea
Negative Feedback is a GOOD Thing?
Posted by Analisa in Social Media / Inbound Marketing on October 23rd, 2009
I read a blog post from Ignite Social Media this morning, “How to Handle Negative Reviews” and it reminded me of a topic from last night’s social media event here at HyperArts…Tisha from Numi Tea brought up the topic of negative comments on their Facebook page and it started a lengthy discussion of the actual benefits of a negative post on a social media site.
Ignite points out that on some sites like Yelp or TripAdviser, the business or organization does not have the opportunity to respond to negative reviews. But if a complaint is made via Twitter, or Facebook or a blog comment, there are several ways to turn that negativity into something beneficial for both parties involved.
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